Hikitalo Sauna Membership Terms & Conditions

Hikitalo Sauna Membership Terms & Conditions


Membership Access

  • Membership provides unlimited access to communal sauna sessions, subject to availability and booking.
  • All bookings must be made online through our booking system using the email address linked to your membership.

Membership Benefits

  • Unlimited Communal Sauna Sessions: Enjoy as many sessions as you like each week.
  • 20% Off Hikitalo Merchandise: Save on apparel and accessories, including sauna hats.

Bookings & Cancellations

  • Members can book sessions up to 14 days in advance.
  • Cancellations must be made at least 24 hours before the session. Failure to cancel within this timeframe may result in the session being marked as used.

Non-Transferable

  • Memberships are non-transferable and linked to a single, unique email address.
  • Members cannot book on behalf of others using their membership.

Session Limits

  • Members can book a maximum of one session per day.
  • Double bookings (e.g., back-to-back sessions) are not permitted unless pre-approved by management.

Commitment & Renewal

  • Membership requires a minimum 3-month commitment, billed monthly at £80/month.
  • Membership renews automatically every month.
  • Memberships will renew for a minimum of three months before cancellation is permitted.
  • Renewals must be cancelled at least 30 days before the next renewal date.

No Walk-Ins

  • Members must book sessions online before arrival.
  • Walk-ins cannot be accommodated as waivers must be signed online prior to the session.

Conduct & Etiquette

  • All members must adhere to sauna etiquette and show respect to other guests.
  • Misuse of facilities, disruptive behaviour, or failure to follow staff instructions may result in membership suspension or termination.

Sauna Maintenance & Closure

  • While we strive to provide uninterrupted access, occasional closures for maintenance or events may occur. Members will be notified in advance wherever possible.

Health & Safety

  • Members must be in good health to use the sauna and assume full responsibility for their participation.
  • Consult a doctor if you are pregnant or have pre-existing medical conditions before using the sauna.

Termination

  • Hikitalo reserves the right to terminate memberships for misuse, non-compliance with T&Cs, or other valid reasons.

How It Works

  • Commitment: Minimum 3-month membership, billed monthly.
  • 1 User Per Account: Memberships are personal and cannot be shared.
  • Booking Required: To ensure space for all, members must book each session online.
  • Unique Membership Discount: When logged in, your unique membership discount will be automatically applied when booking.

Important Note

  • Each membership is linked to a unique email address and cannot be shared.
  • You cannot sign up for a membership on behalf of someone else. Each individual must sign up separately to create their own membership account.

By purchasing a membership, you agree to these Terms & Conditions. For questions or further details, please contact us directly.