You can book your sauna session online via our "Book Sauna" page.

Cancellations made 48 hours before the booked session will receive a full refund. Cancellations made less than 48 hours in advance will not be refunded.

To cancel or reschedule your booking, please email us at hello@hikitalo.com

Read our full cancellation policy here

Unfortunately, missed bookings cannot be refunded or rescheduled. We recommend notifying us 48 hours in advance if you need to make changes.

Yes, we do accept walk-ins, but we highly recommend booking in advance to guarantee availability. While we are open from 06:00 - 19:00 daily, we only open for the first booking of the day, which must be made online beforehand (4 hours in advance). Walk-ins will be accommodated if there is space and all sessions start on the hour.

Please review our Sauna Terms & Conditions carefully. During checkout, you will need to agree to these terms on behalf of yourself and any group members before completing your booking. This includes our safety guidelines and sauna etiquette

Yes, children aged 12 to 16 are allowed to use the sauna but only under the following conditions to ensure their safety:

• Private Hire Only: Children in this age group may use the sauna exclusively during private hire sessions.
• Adult Supervision: A responsible adult or guardian must accompany and supervise the children at all times while they are in the sauna.
• Age Limit: Please note, children under 12 are not permitted to use the sauna.

Use of the sauna is done so at your own risk. We ask that you contact your GP if at all in doubt about
safely using the sauna.

If any of the below apply to you (please note, this is not a comprehensive list) we advise you to seek your GP’s advice:

- If you're pregnant
- If you've had a heart attack or stroke
- If you're taking any medications
- If you have cardiovascular conditions and/or problems
- You have epilepsy
- You have asthma or breathing conditions
- High or low blood pressure
- If you have arterial disease
- If you have joint or muscle injury

Swimwear must be worn at all times.

• Swimwear
• Sliders or Flip-Flops: For comfort and safety when moving in and out of the sauna.
• Two Towels: One for sitting on and one for drying off afterward.
• Drinking Water Bottle: Staying hydrated is key.
• Electrolytes: We've partnered with Thirst to offer electrolytes onsite, so you can stay replenished during your session.
• Sauna Hat: If you have one. If not, we have our own Hikitalo sauna hats available here.

We recommend staying in the sauna for no longer than 15 minutes per round, with a maximum of 20 minutes. After each round, take a few minutes to rest and cool down, or take a dip if you like (at your own risk), and then feel free to repeat the process. Enjoy the cycle at your own pace and listen to your body.

We recommend arriving about 10 minutes before your sauna session. This will give you enough time to settle in, get changed, and receive a quick briefing before your session begins.

Given our limited space in our "hanging area", we recommend bringing only essential personal items. You can leave your belongings in the changing area, though please note they will be stored at your own risk. While we don’t have lockers, you’ll have your own hook for hanging items and a shelf for smaller belongings. If you have extra items that don’t fit in the changing area, they’ll need to be left outside.

For your safety, we kindly ask that you do not add logs to the stove. This is outlined in our Terms and Conditions. The stove becomes extremely hot during the session, so please avoid touching the rocks, stove, or opening the door at any time. The sauna host on-site will handle everything to ensure you have a safe and enjoyable experience.

Yes, you can gently pour water on the rocks using the ladle we provide. However, we kindly ask that you avoid "water dumping", throwing large amounts of water on the rocks at once, as this lowers the sauna temperature and affects the experience for future guests. Instead, embrace the löyly (steam) as they do in Finland, where this moment is considered deeply spiritual. Enjoy the gentle hiss and the connection it brings.

Yes, parking is available at both Hi-Tide Car Park and Sandy Lane, conveniently located near our sauna. Please note that from April 1st to September 1st, parking at Hi-Tide Car Park is £3 per day and cash only.

We are located next to Grow & Grind Cafe at Hi-Tide Car Park, Porthcawl, overlooking the beautiful Coney Beach, also known as "Sandy Bay". Our address is Mackworth Road, Porthcawl, CF36 5BP, South Wales.

You can also use what3words to find us: ///stunning.smothered.dazzling

If you've misplaced an item during your visit, please contact us as soon as possible, and we'll do our best to assist you in locating it. You can reach out via livechat or email, providing a description of the item and when you last had it.

We keep all lost and found items for a period of 30 days. After that, unclaimed items will be donated to a local charity or discarded.